Quality, Safety & Feedback

Policies & Procedures

Code of Conduct Policy V2.0

Privacy & Confidentiality Policy V2.0

Safeguarding & Incident Management Policy V1.0

Child Safety Policy V1.0

Work Health & Safety (WHS) Policy V2.1

Bullying, Harassment & Sexual Harassment Policy V1.0

Equity, Diversity, Inclusion & Equal Opportunity Policy V1.0

IT, Systems & Acceptable Use (Including Social Media) Policy V1.0

Complaints & Feedback Policy & Procedure V1.0

Guides

Professional Standards & Protocols-Quick Guide for Interpreters (V2.0 Jun 2026)

Video Remote Interpreting (VRI) Set-Up Induction Guide (V1.0 Jun 2026)

Work From Home (WFH) & Remote Work Guidelines (V1.0 Jun 2026)

How to Provide Feedback or Make a Complaint – Participant Guide (V1.0 Jun 2026)

How Echo Manages Incidents – Participant Guide (V1.0 Jul 2026)