Grievance Procedure

As part of our commitment to fair treatment for staff, Echo Interpreting has developed a policy on equal opportunity and grievance procedures.

Grievance procedures

This policy aims to ensure that employees are treated justly and fairly, by providing a straightforward process for dealing with complaints of discrimination, sexual harassment and vilification.

The process for dealing with complaints or grievances is as follows:

  • A complaint can be made to any manager, booking agent, or Interpreter employed Full Time by Echo Interpreting.
  • The complaint does not have to be in writing; however for appropriate follow up measure to be taken a complaint in writing is preferred.
  • The complaint will be dealt with fairly and in good faith: there will be no victimisation or judgment as a result of making a complaint.
  • The complaint will be dealt with confidentially by Echo Interpreting.
  • The complaint will be dealt with as a matter of priority. The investigator will discuss the issue with the complainant within 24 Hours of the complaint being lodged, and the complaint process will be completed within 7 working days. The view of other parties to the complaint will be sought, and those involved in the complaint will be advised of the outcome.
  • The investigator will monitor the outcomes of the complaint
  • If the outcome is not acceptable to the parties, an appeal can be made to the Director of Echo Interpreting to review the complaint.